Terms of Service

1. The service

Vouvio provides software that helps businesses collect genuine customer reviews - through QR codes, print materials, and a hosted review page - and route review requests to third-party platforms such as Google, Facebook and Trustpilot. Customers write and post their own reviews; Vouvio does not post reviews on anyone’s behalf.

2. Acceptable use

You agree to use Vouvio only for lawful purposes and in line with the review platforms’ policies. You must not use the service to gate reviews by sentiment, to incentivize reviews, or to publish fabricated reviews. These practices are prohibited by the platforms and the FTC, and the service is designed to prevent them.

You are responsible for the accuracy of the business information you provide and for obtaining any consent required before contacting your customers or patients.

3. Compliance commitments

Vouvio never gates the public review path based on rating, never uses AI to fabricate review content, and never auto-posts reviews. Every submission is logged for attestation. These commitments are core to the product and are not configurable.

4. Accounts and billing

Paid plans are billed in advance on a monthly or annual basis. There is no setup fee and no long-term contract; you may cancel at any time, and cancellation takes effect at the end of your current billing period. Fees already paid are non-refundable except where required by law.

5. Third-party platforms

Vouvio integrates with third-party review platforms and service providers. Your use of those platforms is governed by their own terms, and their availability is outside Vouvio’s control.

6. Disclaimers and liability

The service is provided “as is.” Vouvio does not guarantee any particular number of reviews or business outcome. To the fullest extent permitted by law, Vouvio’s liability arising from your use of the service is limited to the fees you paid in the twelve months preceding the claim.

7. Changes and contact

We may update these terms from time to time; material changes will be communicated to account holders. Questions about these terms can be sent to hello@vouvio.com.